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Terrible customer service

I can’t review the fireplace yet because two weeks ago it arrived damaged and I refused delivery. Two weeks later, no one answers my calls or emails. So my review is so far only for customer service and they get a zero rating.
If they don’t get back to me now I will have to contact my credit card company for a refund as the charged my card three weeks ago.
John G

New Bathroom

I renovated my bathroom with this LED mirror and it works great! I used it for about while now and haven’t encountered any issues (:

Loving our fireplace !

After a significant amount of research, I ended up choosing this fireplace due to the realistic looking flames and crackling sounds. I contacted customer service a few times and they always responded promptly and were helpful. I am looking forward to enjoying this fireplace year-round here in Florida - without the heat function :) Check out the photos showing a few of the color settings.

Hi Cris,

Thank you so much for your kind words and for sharing your beautiful photos! We're thrilled to hear you're loving your new fireplace and enjoying the realistic flames and crackling sounds—it means the world to us that our product met your expectations.

It was our pleasure to assist you, and we’re so glad to be part of your home in sunny Florida! 😊 Enjoy the cozy ambiance year-round—heat or no heat!

Warmest regards,
The Litedeer Homes Team 🔥

Awesome fireplace

Love the look and the warmth that it brings to the room completely satisfied installation was easy

Hi Ed Schneider,

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We're thrilled to hear that you love the look and warmth of your fireplace and that the installation was easy! Your satisfaction means the world to us. Enjoy the cozy ambiance, and feel free to reach out if you ever need anything.

Warm regards,
The Litedeer Homes Team 🔥

ZEF58V-Logs Driftwood Logs Accessories Kit

Hi Robert Gonzalez,

Thank you for your 5-star review! ⭐⭐⭐⭐⭐

We're delighted that you're happy with the ZEF58V Driftwood Logs Accessories Kit! 🔥 Your support means a lot to us. If you ever need assistance or have any questions, feel free to reach out.

Enjoy your fireplace upgrade! 😊

Best regards,
The Litedeer Homes Team

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