We're Hiring | Warehouse & Customer Service Coordinator
Location: Richmond, British Columbia, Canada (on-site)
Pay: CAD $18–$25 per hour, depending on experience
Employment: Full-time or part-time opportunities; schedule to be discussed with shortlisted candidates.
Litedeer Homes is looking for a reliable, organized team member to support our warehouse, order processing and after-sales customer service. This hands-on role combines shipping and receiving with customer communication and follow-up.
Key responsibilities
- Receive, inspect, organize and dispatch fireplace products, parts and accessories.
- Prepare orders, shipping labels and delivery paperwork; coordinate pickups and deliveries.
- Track Shopify and marketplace orders, inventory and shipment exceptions.
- Answer customer calls and emails; follow up on delivery, returns, replacement parts and after-sales cases.
- Keep accurate records and escalate technical or warranty matters to the appropriate team member.
What we're looking for
- Fluent English and Mandarin Chinese, spoken and written (listening, speaking, reading and writing), is required.
- French language proficiency is a strong asset.
- Experience working with the local Canadian construction, building materials or home renovation industry is preferred.
- Strong customer-service skills and professional telephone communication.
- Good attention to detail, reliability and comfort with computers, email and order systems.
- Ability to help with warehouse tasks and safely handle products using appropriate equipment.
- Experience in shipping/receiving, ecommerce or customer service is an asset; training can be provided.
Apply
Email your résumé and a short introduction to info@litedeerhomes.com with the subject Warehouse & Customer Service Coordinator Application. Please indicate whether you are seeking full-time or part-time hours and your availability.
Litedeer Homes | Smart Fire. Cozy Life.
www.litedeerhomes.com | 1-888-700-5228
