Refund policy
Hassle-Free Returns
You have 90 days to return or exchange items in their original condition and packaging. To be eligible, items must be unworn, unused, with tags, and include a receipt or proof of purchase.
To Start a Return
Email us at info@litedeerhomes.com. Returns must be sent to Litedeer Canada or Litedeer USA Warehouse. We’ll provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.
Damages and Issues:
Inspect your order upon receipt. Contact us within 48 hours for any damage incurred during transit, or for defective or incorrect items.
Exceptions
Non-returnable items include perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.
Exchanges:
Return the original item and make a separate purchase for the new item.
Refunds:
Once we inspect your return, you’ll be notified of approval. If approved, refunds will be processed to your original payment method within 10 business days. If that method is unavailable, you’ll receive store credit. For questions, contact info@litedeerhomes.com.