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We are very pleased with the realism of the flames.
Hi Merlin, we're delighted to hear you're pleased with the realistic flames! Thanks for sharing your experience.
Customer Service Team
Litedeer Homes
Good to have it. My family loves it.
Thank you Brain!
This is a realistic flame that rivals higher-end brands. It includes black fire glass instead of the white stones shown in the picture, which looks better.
Thank you, Ellis!
We’re glad to hear you’re enjoying the realistic flame and overall value of the Latitude 45″ fireplace.
The black fire glass included with this model offers a deeper, more refined flame reflection, and many customers prefer it once installed.
Thank you for sharing your photos and video — we truly appreciate your feedback.
Took over a month to receive it due to shipping delays but the folks at Litedeer Homes in Richmond were AMAZING!! They did everything they could do to get it to us by Christmas Eve and their efforts are very much appreciated. Overall, it’s a nice unit and the flame effect is pretty but it does not have the 3d-realism look that it does when viewing on the Litedeer Website. I like the multiple flame effect options which allow for the brightness of the flames and fire bed embers to be altered in multiple ways. There are six included logs, two of which are 'glowing' logs that are plugged into the unit itself - it gives a really nice realism effect to the overall look. I was disappointed to see there were no instructions as to how to place all of the five different coloured crystals (mimicking embers), or how to exactly position the logs to get the best possible 3D look. The heating is absolutely excellent and very, very quiet. The problem with this unit is that it does not fit our fireplace opening despite pre-measuring before ordering. The dimensions listed on the website are not accurate and don't include the height of the feet which are attached to the bottom and raise the box 1/2 inch ... so with the feet it is too tall for our existing fireplace opening. The feet can be removed and it will fit in our firebox but then the metal face-plate will not sit appropriately to the front to be attached. There is a 30day money-back guarantee, but I’m not sure what we will do now... its a 5 hour winter drive from Kamloops to Richmond to return it. :(
Absolutely love it. Amazing flame effect and sound. Can't get any better for a electric fireplace. We do have a Modern Flames Orion in our family room and this may be slightly better on appearance and sound. It us also half the cost to purchase. Thank you everyone at Litedeer Homes
Dear Ted and Kelly,
We’re so glad to hear you’re loving the ZEF38VC — your kind words mean a lot to our team. Thank you for the wonderful feedback, and enjoy all the cozy moments ahead!
Litedeer Homes — Smart Fire, Cozy Life!
