Have a question about our smart fireplaces, installation, or delivery? You're in the right place. Browse through our most frequently asked questions to get quick answers before you buy.
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- 🔧 Installation & Setup
- 🚚 Shipping & Delivery
- ↩️ Returns & Refunds
- 🛡️ Warranty
- 🔥 Flame & Sound Features
- 📋 Other Questions
Do I need professional installation?
Our smart electric fireplaces are designed for easy installation. Most wall-mounted and built-in models can be installed by a qualified handyman or DIY-savvy homeowner. We recommend consulting a licensed electrician if you’re hardwiring the unit.
What’s the difference between wall-mounted and built-in fireplaces?
Wall-mounted fireplaces can be hung directly on the wall like a TV. Built-in fireplaces are recessed into the wall for a flush, custom look. Both offer the same smart features and flame effects.
How long does delivery take?
We ship from our U.S. warehouse within 1–3 business days. Delivery typically takes 3–7 business days depending on your location.
Do you ship internationally?
Currently, we only ship within the U.S. and Canada. For special shipping arrangements, please contact us directly.
What is your return policy?
You may return your fireplace within 30 days of delivery in its original condition and packaging. Please note return shipping costs apply unless the item is defective.
Can I return or exchange my electric fireplace?
Yes, we offer a hassle-free return policy. You have 30 days to return or exchange items in their original condition and packaging. To initiate a return, please contact us via email for instructions and a return shipping label.
What should I do if my fireplace arrives damaged?
If your electric fireplace arrives damaged, report it within 48 hours. Take photographs of the item and packaging, and email them to our support team. Make a note on the freight receipt before signing.
Are there any non-returnable items?
Yes, perishable goods, custom products, personal care items, hazardous materials, and gift cards are non-returnable. Refer to our return policy for full details.
What warranty do you offer?
All Litedeer fireplaces come with a 2-year limited warranty covering defects in materials and workmanship. For full terms, see our Warranty Policy.
How do I request a warranty claim?
Email us at support@litedeerhomes.com with your order number, product photos, and issue description. We’ll assist promptly.
Can I adjust the flame colors and brightness?
Yes! Our fireplaces offer customizable flame effects, including multiple colors, brightness levels, and flame speeds. Controlled via remote, app, or wall switch depending on the model.
Does it really make crackling fire sounds?
Absolutely. Selected models include immersive audio features with optional crackling fireplace sounds, creating a cozy and realistic ambiance.
What is the energy efficiency of electric fireplaces?
Electric fireplaces convert nearly 100% of electricity into heat. They use significantly less energy than traditional wood-burning fireplaces and help lower energy costs.
Do electric fireplaces need maintenance?
Minimal maintenance is required. Regular dusting and ensuring vents are clear are sufficient. Periodically check electrical connections for safety.
How do I operate the smart features?
All units include user-friendly remotes. You can adjust flame, heat, sounds, and timers. Instructions are included in the user manual provided with your fireplace.
How long does it take to process a refund?
After receiving your return, we inspect and notify you of approval. Refunds are issued to the original payment method within 10 business days. If not available, store credit will be issued.
Still have questions? Contact our support team — we’re happy to help!
